FAQ

faq

About reservation

What time is check-in / out?
Check-in is at 15:00 and check-out is at 10:00.
* Depends on the plan you have chosen.
How much does it cost if i get Late check-out?
It is 1,500 yen per hour. (Can be extended up to 13:00)
* May not be extended.
How much is the parking fee?
It is 1,500 yen per night.
* If the car parking space are full, we will introduce you the coin parking nearby.
Is there a cancellation fee if I cancel my reservation?
If you cancel your stay, the following cancellation fee will be charged.
(May vary depending on site and plan)
100% nonnight stay
The day before 80%
2-4 days before 30%
Is it possible to accommodate minors?
We accept if there is parental consent.
Can I stay with my pet?
No, do not stay with any animals.
* Please contact us in advance when staying with a service dog.
Is there a curfew?
No, you can come back whenever you like after checking in.
What payment methods can I use?
There are various kinds of handling other than cash.
Credit card / VISA / JCB / Diners / Master / AMEX / Orico
Electronic money / transport IC, iD, QUICPay, ApplePay
QR payment / WeChatPay / AliPay / PayPay / LinePay / d payment / UnionPay

About luggage

Is it possible to send a parcel to your hotel?
Yes, it is. Please write our hotel name and your name in the receipt.
* We will check your ID when you arrive here.
* Cash on delivery not possible
Is it possible to leave my luggage before check-in and after check-out?
Yes, it is. Please write our hotel name and your name in the receipt.

About facilities

Are there any children's amenities and rental equipment?
We provide amenities and equipment for children.
It is limited for number, please contact us in advance if you wish.
Baby cot (under 2 years old), toilet seat for children, bed guard
* Some are limited.
Is there a place where I can smoke in the hotel?
Available at some rooms on the 4th floor also at the 8th floor (smoking area).
Is the internet available?
All rooms are equipped with free WiFi.
There are also smartphones in the rooms, so you can use the Internet and domestic and international calls for free.
Is it possible to use during the daytime?
There is a day use plan.
Please note that we cannot accept reservations for day use plans.